Delivery and cancellation policies

Shipping Policy


Tag orders are shipped within 48 hours Monday - Friday 8am - 5pm.
Plaque and memorial orders are shipped within 72 hours, of sign off of our supplied design, Monday - Friday 8am - 5pm
Dog collars and lead orders are shipped within 7 working days, Monday - Friday 8am - 5pm


We use the following carriers to deliver our orders:

Royal Mail
Interlink Express

Cancellation and Returns

If there is a manufacturing or quality issue with your order, you may return it in new condition and in its original packaging for a prompt exchange for the same item, or immediate full refund. Understandably, personalised items cannot be accepted for return, unless there is a manufacturing error or product defect. All refunds and exchanges must be made within 30 days of receipt. Returns and refund requests will not be accepted if an item has been engraved to your supplied information which is supplied to us with error(s).